FAQ
Frequenty Asked Questions
EUFY
Do I need a subscription to use EUFY cameras?
No. Most models store footage locally on HomeBase/SD card without mandatory fees. Optional cloud storage subscriptions are available for extra backup.
Can stolen devices be accessed by others?
No. All recordings are encrypted and bound only to your EUFY account – they cannot be viewed on another system.
What recording modes are supported?
Motion-triggered recording, continuous recording (when wired), and custom schedules – depending on model.
How do I pair a camera with HomeBase?
Press the camera SYNC button for ≥2 seconds until you hear a beep. Ensure the HomeBase is linked to your main account, not shared access.
Why is my camera not detecting motion?
Check motion sensitivity settings, update the app, recreate activity zones, and confirm the system is not in Disarmed mode.
Can I use third-party chargers for battery cameras?
Yes – use a 5V 2A adapter. Avoid 5V 1A phone chargers as they charge too slowly.
Frequenty Asked Questions
UNIVIEW
Is 8MP always the best choice?
No – resolution is only one factor. Lens size, field of view, lighting conditions, and mounting position matter more. Choose LightHunter for low light or OwlView for enhanced night visibility.
What’s the difference between UNIVIEW and Uniarch?
UNIVIEW suits commercial/advanced needs with better low-light performance, PTZ options, and NVR features. Uniarch is ideal for simple homes and small businesses.
How do I reset or recover a lost NVR/camera password?
Use the password recovery tool on the official UNIVIEW support site, or contact your installer/distributor with device serial numbers.
How can I back up my footage?
Save to USB/external drive, network storage (NAS), or use UNIVIEW cloud services.
How often should I update firmware?
Every 2–3 months for security and performance. Updates can be done via EZStation, UNV-Link Pro app, or locally via USB.
Can I set up intelligent detection?
Yes – configure cross-line, intrusion, tamper, and auto-tracking rules via the NVR or web interface.
Frequenty Asked Questions
PARADOX
How do I arm/disarm the system?
Enter your valid user code on the keypad. You can also use keyfobs, wireless tags, or the app depending on your model.
Will the system work if power or phone lines are cut?
Yes. It has a built-in backup battery, and supports GSM/IP communication paths to maintain operation.
Why is the keypad beeping?
Usually indicates: low battery (panel or wireless sensors), power loss, tamper alert, or communication failure. Press TBL on the keypad to view details.
How do I stop false alarms from sensors?
Ensure PIRs are away from vents/heat sources, keep smoke detectors clear of dust/drafts, and verify door/window magnet alignment.
What do common trouble lights mean?
PWR flash: Replace main panel battery
Zone fault: Check sensor wiring or alignment
Comm fail: Verify network/phone line or contact your monitoring provider
Can I connect Paradox to CCTV?
Yes – trigger recording or camera snapshots on alarm events via compatible modules or third-party software.
Frequenty Asked Questions
AJAX
Does AJAX work without home internet?
Yes – the Hub uses Ethernet/Wi‑Fi plus built‑in 2G/3G/4G backup. It switches automatically if your main connection fails.
How secure is the wireless connection?
Devices use the proprietary Jeweller encrypted protocol – resistant to code grabbers, interference, and interception.
How long do sensor batteries last?
Up to 7 years depending on usage. Low‑battery alerts appear in the app well before replacement is needed.
Can I connect my existing cameras to AJAX?
Yes – support RTSP‑compatible models including UNIVIEW, Hikvision, and Dahua. View live feeds and playback directly in the AJAX app.
Can cameras trigger automatically with alarms?
Absolutely – set rules to start recording, move PTZ to preset positions, or send snapshots when an alarm is triggered.
How do I protect privacy when using cameras?
Schedule cameras to disable when you are home, restrict access rights in the app, and use encrypted video transmission.
What should I do when I get an alarm alert?
Confirm the event type, view camera snapshots if available, contact your monitoring station if subscribed, and evacuate or call emergency services if there is immediate danger.